Acceptable Use Policy

Effective October 17, 2026 · Version 2026-10-17

This Acceptable Use Policy is part of our Terms of Service and the Subscription Agreement. We may suspend access to stop a violation.

You may not

use the Services for anything unlawful, fraudulent, deceptive or harmful, including wage theft, falsifying time or financial records, check fraud, money laundering, or misleading investors or lenders;
edit records to hide what happened instead of correcting them with a reason, or try to bypass the audit trails, approval steps or record-retention protections in the Services;
access accounts, hotels or data you are not authorized to see, share your sign-in, or probe, scan or test the vulnerability of the Services without our written permission;
upload malware, or interfere with or overload the Services;
copy, frame, scrape or harvest the Services or their data by automated means, except through features we provide;
reverse engineer, decompile or disassemble the Services, or use them to build a competing product, except to the extent the law expressly allows this despite this restriction;
resell, sublicense or provide the Services to third parties except as your subscription allows;
upload full Social Security numbers, full bank or card numbers, health information, or other sensitive information the Services are not designed to hold;
upload content you do not have the right to use, or that infringes someone else's intellectual property or privacy;
share third-party licensed data, such as STR reports, outside the people your license allows;
use the AI assistant to produce content that is unlawful or to make decisions about employment, credit, housing or other significant matters about a person without human review;
use the Services, including market data and the AI assistant, to agree on, coordinate or share room rates, pricing, occupancy forecasts or other competitively sensitive information with competitors, or to run or follow a common pricing algorithm in violation of antitrust laws such as the Sherman Act or California's Cartwright Act; or
use the Services in violation of U.S. export-control or sanctions laws.

Reporting

Report suspected abuse or security issues to info@akeahms.com. We appreciate good-faith security reports and will not pursue action against researchers who report promptly, avoid harm and privacy violations, and give us reasonable time to fix the issue.

Contact

Akea HMS LLC
Phone: +1-469-253-2467
Email: info@akeahms.com